Support that keeps
your lab running.
Diagnostics is a 24/7 responsibility. Our application and service teams stay with you from the first consultation through years of dependable operation.
Installation & Commissioning
End-to-end installation, calibration and commissioning of IVD instruments at your laboratory or hospital site, ensuring each analyser is validated and run-ready from day one.
Application Training
Hands-on application training for your lab technicians and clinicians on instrument operation, assay protocols and result interpretation, building confident in-house expertise.
Service Contracts & AMC
Annual Maintenance Contracts and comprehensive service plans with scheduled preventive maintenance to maximise instrument uptime and protect your diagnostic investment.
Regulatory & Compliance Support
Guidance through CDSCO and IVD regulatory requirements, documentation and quality compliance, so every instrument and reagent meets Indian and international standards.
Supply Chain & Logistics
A pan-India distribution network of 85+ partners across 16+ cities ensures reliable, cold-chain-assured delivery of instruments and reagents wherever your facility operates.
Technical & After-Sales Support
Responsive after-sales and technical support from trained engineers, with rapid troubleshooting and spares to keep your diagnostics running without interruption.
From first call to long-term uptime.
Consult & specify
We assess your testing menu, throughput and space to recommend the right configuration.
Install & validate
Certified engineers commission the system and validate performance on site.
Train & enable
Hands-on application training gets your team confident and productive fast.
Support & sustain
AMC, preventive maintenance and rapid service keep uptime high for years.
What products does Biostate DX offer — instruments or reagents?
Both. Biostate DX delivers a complete in-vitro diagnostics (IVD) portfolio spanning analytical instruments and their matched reagents and consumables. Our range covers clinical chemistry, immunoassay, haematology, molecular diagnostics, microbiology and antimicrobial susceptibility testing, and rapid point-of-care testing. By supplying the instrument together with validated reagents as a single ecosystem, we help laboratories ensure consistent, reliable results across every test.
Which global principals does Biostate DX represent in India?
We partner with leading IVD innovators worldwide to bring their technologies to the Indian market: Polymedco (USA), Zybio (China), Era Biology (China), AliveDx / MosaiQ (Europe), Bosch and Randox / Vivalytic (Germany/UK), QuantaMatrix / dRAST (Korea), and Pictor (New Zealand). As their distribution and manufacturing partner, we make these advanced platforms accessible to laboratories, hospitals, and diagnostic centres across the country.
What kind of service, support, and AMC do you provide?
Every installation is backed by responsive technical service and a nationwide engineer network. We offer Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) covering preventive maintenance, breakdown support, calibration, and genuine spare parts to maximise instrument uptime. Our support model is built to keep your laboratory running with minimal disruption, supported by our corporate office and two manufacturing units in Noida.
Do you provide training for laboratory staff?
Yes. Application specialists provide hands-on training at installation and ongoing refresher training thereafter, covering instrument operation, reagent handling, routine maintenance, troubleshooting, and quality-control best practices. Training is tailored to your team and platform so your staff can operate confidently and generate dependable, patient-centred results from day one.
Are your products regulatory compliant?
Yes. Our instruments and reagents are sourced from globally certified principals and are supplied in compliance with applicable Indian regulatory requirements, including CDSCO registration and licensing under the Medical Devices Rules, alongside the international quality certifications (such as CE and ISO) held by our manufacturing partners. Compliance, traceability, and quality assurance are central to how we operate.
Where does Biostate DX operate and how wide is your distribution coverage?
Established in January 2012 and headquartered in Faridabad, with a corporate office and two manufacturing units in Noida, Uttar Pradesh, we serve customers pan-India through a network of 85+ distributors across 16+ cities. Over 12 years we have sustained more than 20% average annual growth, giving laboratories nationwide ready access to our products, service, and support.
How do I request a quote or product demonstration?
Reach out through the contact form on our website or to your regional distributor, and our team will respond promptly. We arrange product demonstrations, application consultations, and customised quotations based on your laboratory's testing volume and requirements. Tell us the instrument or test menu you are interested in, and we will guide you to the right solution and on-site demo.